You will find all your answers in our
Support Center
With years of experience, we've developed and perfected the most efficient tools and methods to help our customers, from the moment they consider a purchase to the years that follow.
You have two options:
1. Track your order
🧭 Tracking is usually available 48–72h after purchase.
Track your order here
2. Change address or size
✉️ Please email us with:
• Old and new address
• Full name of the buyer
• Order number
Change your Address or Size
You have three options:
1. Need help with installation?
🛠️ Email us your order number and product.
Ask us to help you
2. Can’t access your luxury faces?
💎 Include your order number to verify access.
Claim My Watch faces
3. Report a product issue
🧾 You're covered by our warranty. Please include:
• Full name
• Order number
• Product and size
• Issue description
• Clear photos
Report an Issue Now
Please email us with the following details:
• Full name
• Order number
• Product and size
• Reason for return/exchange
• Photos of the product in original condition
Exchange or return your product
Frequently Asked Questions
After years of dedicated customer support, we’ve collected the most frequently asked questions here, so you can get clear, quick, and helpful answers to your most common concerns.
How long does shipping take?
We offer two options: Standard Shipping 📦 (7–14 working days, trackable) and Insured Fast Shipping 💨 (5–9 working days, also trackable).
Please note: all delivery times are calculated in business days.
What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express), PayPal, Apple Pay, and Klarna where available. You can also pay in 3 interest-free installments using eligible payment options at checkout.
Are your products compatible with all Apple Watches?
Our Apple Watch cases have all different compatibilities, which you can check on the product page you're interested in🤗
Meanwhile our straps can fit all Apple Watch series, including SE, Ultra and Ultra 2.
How do the watch faces work?
When you buy one of our Cases or Straps, you'll get a guide. It will show you, step by step, how to install our custom Watch Faces on your Apple Watch in under 2 minutes.
Designers create these faces to fit any occasion and a variety of styles. The guide ensures a smooth setup, so you can enjoy a tailored look without frustration.
Our Customer Care team is here to assist you before, during, and after your purchase, with speed, clarity, and care.
You’ll be in contact with Bruce, our Head of Customer Support, and his team. They personally handle every email to ensure you get the help you deserve.